THE PROBLEM
Alphascan were approached by an established Property Investment and Development company based in Hampshire with small offices in Romsey and Winchester. With aims to expand the business further the business owner wanted to combine their IT and Telephony with one supplier with increased functionality and cost savings as compared to their current setup.
THE ANALYSIS
They had a proprietary PBX that was cumbersome and restrictive in their potential to scale with 12 staff located across both of the offices with aims to double the workforce and open another 2 offices in the not too distant future.
Due to this continued growth and a need to connect employees across multiple sites, the business decided it was time to also future-proof their business communications.
They were limited in their ability to connect to multiple offices and provide a business presence throughout the organisation. What’s more, the phone system along with the ISDN lines they were using, proved to be complex and expensive to run.
The business also wanted to enable its workforce to work collaboratively, be contact able wherever they may be and also to be able to carry out conference calls with multiple users and clients
THE SOLUTION
3CX was Alphascan’s recommendation as would fit the clients needs perfectly due to its ability to integrate with their current Microsoft infrastructure alongside collaboration between users and the ability to bring staff together on a single contact number with the use of the smartphone app. 3CX is also very easy to upscale, not to mention the obvious cost savings.
The installation was quick and pain-free, allowing the organisation to continue business as usual, and included some new Fanvil X4U’s handsets and a video conferencing system.
THE RESULTS
The company saw immediate and significant benefits after their new 3CX PBX was in place, in particular the much lower costs of calls. All branch offices and business units have been linked with the use of 3CX bridges, allowing for free interoffice phone calls. This has been expanded via outbound rules to include call routing to outside agencies at local call rates.
3CX has allowed the business re-examine every aspect of their telephony operations. We optimized their call flows, shortened wait times for clients and have granular reporting on the nature of calls in the short and long term. The Android and iPhone apps have improved communication among Sales staff and allow them to respond much faster than previously. Staff are no longer tied to a physical phone.
Alphascan now look after all the businesses IT and Telephony requirements