Managed IT Support
in Surrey
Are you looking for an IT Support Company in Surrey? Find out how AlphaScan can help your business.
IT Support Solutions for businesses like yours
Why Choose AlphaScan for your busiess IT Support needs
As a leading IT support, VOIP Telephony and Cloud Services provider with clients across Surrey, Alphascan is experienced in providing local businesses with the level of support they require.
Established in 1991, we have grown into one of the Counties most trusted brands for IT Support, offering truly bespoke solutions that are flexible and cost effective. Every organisation has different needs and priorities. Therefore, it is vitally important that we don’t just understand your IT network and infrastructure, but also your plans, aspirations and what is critical in your operations. You can view some of the projects Alphascan have worked on locally by looking at our case studies.
At Alphascan we believe the true success to an IT partnership is the people you work with and the customer service you experience. As such, great lengths are taken to seamlessly integrate our services into the working ethic and procedures of your company, making us an extension of your team. We have recently carried out a number of projects for businesses in the region covering Wifi & Networking, Colocation, Cyber Security and VOIP Telephony. We’re extremely flexible in the way that we can support our customers and the majority of our clients are on a Managed and Banked Hours support plan.
Supporting businesses in Surrey
Having loyal, long term customers across the County, located in Guildford, Woking, Richmond, Camberley, Leatherhead, Epsom and Farnham. Alphascan have not only demonstrated our technical expertise but also our specific knowledge that applies to the area as a whole, often building strategic partnerships with other local businesses who are leaders in their fields and can add value to our client base. We are often championing innovative enterprise solutions that many SME business owners just didn’t believe they could feel the benefit of. With the rise in our customers requesting cloud services we have also seen a real shift away from on-premise hardware utilising the technology including Microsoft Office 365 and Azure.
There are many considerations to take into account when deciding on a cloud solution. The type of files you will be storing and sharing, together with your available bandwidth that will determine the best solution for your organisation. Alphascan will work closely with you to design a cloud solution that will deliver on the features you need, whether that be a public, private or hybrid solution
With Alphascan soon to be celebrating 30 years of service in the region we also have a greater depth of sector specific knowledge than many of our competitors. Whilst Surrey is very prominent in the Financial Services sector due to its proximity to Central London, the County also happens to have more organisation and company headquarters than any other County in England. Many of these companies specialise in high tech engineering and supply components to industries like Formula One and Aerospace. Alphascan have become familiar with relevant legislation around important topics like GDPR, industry specific software, and have also employed Security Cleared IT Professionals to enable us to support our clients on-site as well as remotely.
Whether you’re an owner of a small fintech start up looking for some IT Support, the facilities manager of a company HQ looking for office relocation and VOIP Telephony or a firm of financial advisors worried about Cyber Security Alphascan have the skills and expertise to support you in your growth.
The table below will give you an idea of what support package could best suit your business but with our ability to tailor a service to suit your needs, please don’t hesitate to contact our dedicated sales team who will be happy to discuss your requirements and suggest the right solution for your business.
Consider one of our Support Packages
| Banked Hour IT Support | Alpha Scan Remotely Managed | Alpha Scan Fully Managed | Alpha Scan 24 Hour | |
|---|---|---|---|---|
| Pro-active Server Monitoring | Chargeable | |||
| Pro-active Workstation Monitoring | Chargeable | |||
| Security Patches & Updates | Chargeable | |||
| Pro-active Maintenance | Chargeable | |||
| Managed Anti-Virus | Chargeable | |||
| Managed Anti-SPAM | Chargeable | |||
| Managed Web Security | Chargeable | |||
| Strict Support SLAs | - | |||
| Detailed Reporting & Analysis | - | |||
| Dedicated Account Manager | ||||
| Strategic Advice & Consultancy | ||||
| Unlimited Remote Support | - | |||
| Unlimited On-site Support | - | - | ||
| 24/7 Out of Hours Support | - | - | - |
If you are interested in discussing the above IT support plans please give our friendly sales team a call on 02380 253008.
Project: IT Support Solutions for a Charity (NPO)
Project: VoIP Installation for a School
Project: Healthcare Business in Hampshire
Help desk opening hours
Our telephone support help desk is available from 08:30 AM to 5:30 PM, Monday to Friday. Additionally, we are able to offer an ’out of hours’ service in the evenings and on weekends as appropriate.