Banked Hours
An IT Support plan created for customers who might not yet
feel the full benefit of a Managed Solution
Banked Hours IT Support
Banked Hours IT Support has become a very popular and flexible option for customers who might not yet feel the full benefit of a Managed Solution.
Many of our customers like this plan as they feel it gives them the peace of mind that they have capable IT resource in place when required, but at the same time can avoid the excessive fees for “Ad-Hoc” call outs that some of our competitors charge on their traditional Pay-As-You-Go plans.
This plan provides businesses with the flexibility to use our services as and when they feel is most effective, with discounts applied dependant on the number of hours purchased in advance.
Banked Hours are also available as a “bolt on” service for customers on a Remotely Managed agreement. These hours can be used to cover any required On-Site Support, Installations or Project Work.
Any unused hours are rolled over, and your account is closely monitored to ensure you are always aware of your balance.
This is a popular and flexible IT Support option that many of our competitors do not offer.
What plan is best for you and your business?
The table below will give you an idea of what support package could best suit your business but with our ability to tailor a service to suit your needs, please don’t hesitate to contact our dedicated sales team who will be happy to discuss your requirements and suggest the right solution for your business.
| Banked Hour IT Support | Alpha Scan Remotely Managed | Alpha Scan Fully Managed | Alpha Scan 24 Hour | |
|---|---|---|---|---|
| Pro-active Server Monitoring | Chargeable | |||
| Pro-active Workstation Monitoring | Chargeable | |||
| Security Patches & Updates | Chargeable | |||
| Pro-active Maintenance | Chargeable | |||
| Managed Anti-Virus | Chargeable | |||
| Managed Anti-SPAM | Chargeable | |||
| Managed Web Security | Chargeable | |||
| Strict Support SLAs | - | |||
| Detailed Reporting & Analysis | - | |||
| Dedicated Account Manager | ||||
| Strategic Advice & Consultancy | ||||
| Unlimited Remote Support | - | |||
| Unlimited On-site Support | - | - | ||
| 24/7 Out of Hours Support | - | - | - |
If you are interested in discussing the above IT support plans please give our friendly sales team a call on 02380 253008.
Alternative Option
IT Support plans which can include unlimited Remote, On-Site and Out of Hours resource. These plans tend to benefit organisations who have a more structured requirement for IT Support services.
Help desk opening hours
Our telephone support help desk is available from 08:30 AM to 5:30 PM, Monday to Friday. Additionally, we are able to offer an ’out of hours’ service in the evenings and on weekends as appropriate.