Engineering Tomorrow, Today, Together

Alpha Scan Limited are managed IT support company based in Romsey, Hampshire providing IT solutions, VoIP and Cloud services to businesses across the South Coast.

We have a new and urgent requirement for an enthusiastic and motivated IT Helpdesk Analyst to join our close knit team based at our offices in Romsey

Successful applicants will ideally have most if not all of the following commercial experience

• Thorough knowledge of Microsoft O/S and Desktop applications
• Proven track record of supporting Networks of various scales
• Managed Services or client facing environment exposure
• Autotask PSA
• Watchguard and Draytek firewalls
• Webroot Anti-Virus

Candidates with experience supporting Altara, Solarwinds or StorageCraft would be a real bonus but not essential and at the same time candidates possessing the right level of character but missing some of the above drivers will STILL be considered.

You will need to be able to work unsupervised, possess excellent telephone and customer service skills, appreciate how to deal with business customers and take ownership of tasks undertook.

Here at Alphascan we work with a variety of clients and kit so the role will really allow the successful candidate to learn new skills and gain exposure to new technologies, and fast.

Analysts and Engineers here are always encouraged to try and work out and resolve issues for themselves so it’s not always a case of just escalating to the more Senior Techs, again, taking ownership here is key.

We actively encourage our staff here to improve themselves both technically and from a commercial perspective so alongside some hands on training in house we will also provide a certain allowance per staff member for them to embark on industry certifications including CompTia, MCP’s, Microsoft Azure and the like.

Possessing a driving licence whilst not essential to start with would be considered an advantage as the role will involve visiting client’s sites as and when required. Van and fuel card provided.

Your career prospects here are very good, with the opportunity to progress rapidly through a hands on approach.

Alphascan Ltd are managed IT support company based in Romsey, Hampshire providing IT solutions, VoIP and Cloud services to businesses across the South Coast and beyond

We have a new and urgent requirement for an enthusiastic and motivated IT Apprentice to join our Helpdesk Support team based at our offices in Romsey with a view to becoming a fully competent and Microsoft Certified IT Support Engineer in the future.

The role will consist of the following duties.

• Answering Customer IT Support Queries
• Logging issues and raising tickets for customers on Autotask PSA System.
• Installing and Configuring Desktops and Laptops with Microsoft applications including Windows and Office etc
• Remote Support
• Escalating more complex technical issues to senior technicians
• Occasionally attending client sites supporting senior technicians on installations

If you are technically minded we are keen to hear from you whether you have experience or not. Perhaps you class yourself as a bit of a “geek” and studied IT at school only to pursue an alternative career path that hasn’t worked out. Perhaps you have joined college to study IT and have dropped out but would still like a career in this arena?

We work very closely with a leading training provider and will look to enrol our apprentices on a IT focused course at the highest level possible so that not only do you gain excellent hands on experience but you will also gain industry recognised qualifications.

Here at Alphascan we work with a variety of clients and kit so the role will really allow the successful candidate to learn new skills and gain exposure to new technologies, and fast.

Analysts and Engineers here are always encouraged to try and work out and resolve issues for themselves so it’s not always a case of just escalating to the Senior Techs, again, taking ownership here is key.

We actively encourage our staff here to improve themselves both technically and from a commercial perspective so alongside some hands on training in house we will also provide a certain allowance per staff member for them to embark on industry certifications including CompTia, MCP’s, CCNA’s and the like.

Salaries are flexible and are in line with the national guidelines for apprenticeships, normally with a little more on top.

Your career prospects here are very good, with the opportunity to progress rapidly through a hands on approach. Don’t delay and apply today!

Alpha Scan Limited are managed IT support company based in Romsey, Hampshire providing IT solutions, VoIP and Cloud services to businesses across the South Coast.

We have a new and urgent requirement for an experienced, enthusiastic and motivated 2^nd Line IT Support Engineer to join our team based at our offices in Romsey that is capable of attending client sites for support calls and Network Installations as and when required.

Successful applicants will ideally have the vast majority of the following experience and have worked in a similar role for 2 or more years.

• Thorough knowledge of Microsoft O/S and Desktop applications
• Proven track record of supporting Network and Server Infrastructure of various scales
• Implementing and maintaining Microsoft Windows Servers
• Migrating and maintaining Microsoft Office 365 products
• Managing and Installing Disaster Recovery and Backup Solutions including Altara, Solarwinds and StorageCraft.
• Dealing with escalated 1^st and 2^nd Line support calls
• Involvement in client project installations
• Managed Services and client facing environment exposure
• Achieving SLA’s through Autotask PSA software
• Problem solving and researching new technologies
• Firewall and Comms Support and Installation including, Fortinet, Watchguard and Draytek firewalls
• Webroot Anti-Virus

Candidates possessing the right level of character, drive and delivery focus but missing some of the above drivers will STILL be considered.

You will need to be able to work unsupervised, possess excellent telephone, customer service and client facing skills, appreciate how to deal with business managers, decision makers and take ownership of tasks undertook.

Here at Alphascan we work with a variety of clients and kit so the role will really allow the successful candidate to learn new skills and gain exposure to new technologies, and fast.

Your career prospects here are very good, with the opportunity to progress rapidly through a hands on approach and continue the development of your technical skills through our internal training matrix that offers you the platform to gain industry recognised certifications including CompTIA, MCP’s CCNA, Microsoft Azure, VMware and the like.

Salaries are flexible depending on skills, experience and how you perform at interview.

Alpha Scan Limited are a managed IT support company based in Romsey, Hampshire providing IT solutions, VoIP and Cloud services to businesses across the South Coast.

Due to an ever increasing workload we are now in a position to engage an apprentice who can come in to assist our Sales, Account Management and Customer Service functions with a view to becoming a fully fledged Business Development Executive, Account Manager or Sales Administrator in the future.

Having previous experience in a customer facing environment would be ideal but certainly not essential as we are committed to providing opportunities for candidates who impress us. Everybody needs to start somewhere and we appreciate this.

Decisions will be made solely on character, personality, drive, attitude and how we see said individual fitting into our already close knit team.

Full training and guidance will be provided and in essence the right path can be built for any candidate to succeed here whether that be in Sales, Account Management or Customer Service.

Duties will consist of the following in some capacity

• Telephone based customer service
• Cold Calling (if comfortable)
• Data Entry, Capture and Cleansing (Which will assist with marketing campaigns)
• Providing Customer Quotations
• Liaising with Suppliers and Ordering equipment
• Social Media Marketing / Content Writing / Blogs / Engagement
• Assisting Senior Staff at Meetings

We work very closely with a leading training provider and will look to enrol our apprentices on a relevant course at the highest level possible so that not only do you gain excellent hands on experience but you will also gain industry recognised qualifications.

Salaries are flexible and are in line with the national guidelines for apprenticeships, normally with a little more on top.

If you are good with people, can communicate effectively, have thick skin, can work under pressure and want build a successful career then we would like to talk to you.

Your career prospects here are very good, with the opportunity to progress rapidly through a hands on approach. Don’t delay and apply today!

Company Profile

Alphascan Ltd are an ISO accredited growing managed IT support company based in Romsey, Hampshire providing IT, Cyber Security, VoIP and Cloud services to businesses across the South Coast and beyond.

The Position

We have an exciting new position for an experienced, enthusiastic, and motivated Senior / 3^rd Line Network & Infrastructure Engineer to join our team based at our offices in Romsey, Hampshire on a permanent basis.

The role will also include visits to client sites for support calls and installations so customer facing ability is of paramount importance.

Successful applicants will have the vast majority of the following experience and have worked in a similar role for 4 or more years.

• Thorough knowledge of Microsoft O/S and Desktop applications
• Ideally have or working towards MS100/101 or 500 Accreditations
• Proven track record of supporting Network and Server Infrastructure of various scales
• Implementing and maintaining Microsoft Windows Servers
• Migrating and maintaining Microsoft 365 products
• Microsoft Azure Administrator Knowledge
• Dealing with escalated 2^nd and 3^rd Line support calls
• Involvement and management of client project installations
• Problem solving and researching/introducing new technologies
• Solution Architecture with the ability to accompany the Business Development team when required.

The Package

• Role Title: Senior IT Support Technician  
• Training: Vendor accredited training courses
• Role Type: Full time Monday-Friday (Hybrid/Office Based)
• Salary Range: £30,000 – £47,000 per annum (depending on experience)
• Office Location: Romsey, Hampshire.
• Holiday: 22 days holiday per annum plus additional holiday for birthday

You will need to be able to work unsupervised, possess excellent telephone, customer service and client facing skills, appreciate how to deal with business managers, decision makers and take ownership of tasks undertook.

In return we offer a competitive salary, use of a company mobile phone, company vehicle with fuel card and a chance to work in a diverse, enjoyable and challenging business environment.

Alphascan Ltd are managed IT support company based in Romsey, Hampshire providing IT solutions, VoIP and Cloud services to businesses across the South Coast and beyond

We have a new and urgent requirement for an experienced, enthusiastic and motivated Technical Delivery Manager to join our team based at our offices in Romsey on a permanent basis. The role will also include visits to client sites so customer facing ability and commercial focus is of paramount importance.

Alphascan have been very successful over the past 25 years and have always taken great pride in being at the forefront of technology, its trends and so forth. Due to the constant expansion within the last few years and the shift off-premise we now feel it is time to create an exciting role which will ensure the companies foresight doesn’t waver.

There are 3 main areas of responsibility within this role.

Working with the Senior Techs and Management Team, taking full responsibility for the decisions the company makes in and around our technical offerings, services provided, innovation, automation and products that will most help our customer base alongside writing documentation that supports this.

Providing leadership and resource alongside Technical Director and Senior Techs ensuring all lower level support staff are able to escalate more complex issues they are unable to solve. This will also involve staff management and mentoring with the assistance of our Service Delivery Manager.

Being able to act as High Level Pre-Sales/Solutions Consultant who can accompany Sales Director and Business Development Managers when visiting potential customers. The ability to listen to customers, understand your audience and be able to present technical solutions to non technical and delivery focused staff in “Lehmans terms” is a real caveat here.

Again regardless of the aforementioned, we are looking here for a leader, somebody who is “hands on” and underpinned by good technical knowledge

Below are some of things we look for from a technical experience perspective.

• Thorough knowledge of Microsoft O/S and Desktop applications
• Proven track record of supporting Network and Server Infrastructure of various scales
• Implementing and maintaining Microsoft Windows Servers
• Migrating and maintaining Microsoft Office 365 products
• Microsoft Azure
• Managing and Installing Disaster Recovery and Backup Solutions including Altara, Solarwinds and StorageCraft.
• Dealing with escalated 2^nd and 3^rd Line support calls
• Involvement and Management of client project installations
• Managed Services and client facing environment exposure
• Achieving SLA’s through Autotask PSA software
• Problem solving and researching new technologies
• Firewall and Comms Installation including Watchguard, Fortinet and Draytek firewalls
• Webroot Anti-Virus
• Solution Architecture and the ability to accompany the Business Development Team when visiting potential new customers scoping work.

We actively encourage our staff here to improve themselves both technically and from a commercial perspective so alongside our standard benefits we will also provide a certain allowance per staff member for them to embark on industry certifications including Microsoft Azure and the like.

In return we offer a competitive salary, use of a company mobile phone, company vehicle with fuel card and a chance to work in a diverse, enjoyable and challenging business environment whilst having some fun at the same time.

Alpha Scan Limited are managed IT support company based in Romsey, Hampshire providing IT solutions and VoIP services to businesses across the South Coast.

We have a new position for an experienced, enthusiastic and motivated Field IT support technician that is capable of attending site for regular support calls and installations as and when required. 

The successful candidate will have a proven track record of supporting IT networks on various scales and have experience of server and network support having ideally worked in a similar role for 3 or more years previously.

A thorough knowledge of Microsoft Windows Server operating systems, desktop applications and MS365 together with networking skills will be preferred, if possible, you will also hold an industry recognised certification such as a CompTIA A+ / N+, or an MCP/MTA.

You will need to be able to work unsupervised and possess excellent telephone and customer facing skills, in return we offer a competitive salary, use of company mobile phone and company vehicle and a chance to work in a diverse, enjoyable and challenging business environment.

The appointed candidate will have a full UK driving license as travelling to client site within the Hampshire, Dorset and Surrey counties will be a requirement. 

Your career prospects are very good, with the opportunity to progress rapidly through a hand on approach and continue the development of your technical skills through our internal training matrix that offers you the platform to gain industry recognised certifications.

The Job role includes-

• Installation and maintaining MS Windows based server and desktop applications
• Migrating and maintaining Microsoft 365 products
• Managing and installing disaster recovery and backup solutions
• Understanding of Hyper-V Virtualised Environments
• Dealing with escalated 2^nd line support calls
• Involvement and co-management of client project installations
• Achieving SLA’s through Autotask PSA software
• Problem solving and researching new technologies
• Firewall and comms installations