THE PROBLEM
Alphascan was approached by an agricultural services company headquartered in Salisbury with 55 employees located across 3 separate sites within the area, The business has put considerable time and resources into its current Trixbox PABX phone system over the past few years but with the business expanding rapidly and phone usage increasing the business owner wondered if there was a better service available out there.
THE ANALYSIS
Their current system didn’t handle mobile devices well and had no conferencing facilities. Combined with high costs and maintenance requirements, it was very clear as to why we were engaged.
THE SOLUTION
With the companies staff needing greater functionality, especially in and around conference calling and mobility, 3CX was clearly a product the business would feel a lot of benefit from.
Upon successful deployment, Alphascan and 3CX took over management of the businesses 27 Polycom devices, 4 lines and TelOne VoIP gateway, reducing maintenance demands further on the staff of the company. All of this was done over the weekend with minimal downtime and disruption and initial user training was also provided to allow ease of use.
THE RESULTS
On top of measurable cost savings and reduced IT administration, the organisation’s new 3CX phone system increased staff productivity and mobility. With 3CX also being a system that provides automated reports on call usage, the business now has greater insight into exactly how their system operates.