THE PROBLEM
Alphascan were approached by an established manufacturing company based in Eastleigh, Hampshire who specialised in the production of plastic, paper and bamboo packaging products. They have customers worldwide and export to over 20 countries mainly in Europe but some in Asia.
The company wanted to see if they could reduce their communication spend and increase its staffs ability to work efficiently when away from the office.
THE ANALYSIS
Operating since 2005, with over 100 employees, the business has grown at a remarkable pace in a short time, more than doubling its production capacity in order to keep up with the high market demand.
Communications traffic was increasing at a rapid rate, to keep pace with growth. But the company’s legacy Yeastar PBX couldn’t handle that level of traffic, nor could it fulfil other demands: The bridge remote users and support mobility.
THE SOLUTION
Alphascan recommended and installed the 3CX Hosted Telephony Solution. Installing 3CX was sewn up quickly, as 3CX, a software-based system, runs on mainstream operating systems, so that that the installation and management is simple, and IT staff aren’t required to undergo any specialised training.
We provisioned the companies 18 IP Phones in minutes, and took over its 3 lines and Yeastar VoIP gateway rapidly. The entire deployment took place in a matter of hours.
Alphascan and 3CX bridged the company’s remote workers, so that interoffice communications became free
THE RESULTS
The business made a collective saving of around 60% when compared to their old system. This was mainly achieved by international call costs being vastly reduced alongside inter-office and inter-company calls became free. Using Internet Telephony and conferencing, connections with important stakeholders became free as well:
Workers are now totally mobile: Office calls will reach them wherever they go, because 3CX provides each with a number that forwards to softphone and smartphone clients on their laptops, tablets and mobile phones. They can connect up to anyone with chat, messaging and audio and video conferencing thanks to 3CX’s powerful WebRTC-based platform, which makes calls and video meetings possible from any Chrome or Firefox browser.
The business owner said “The biggest benefit has been that 3CX has allowed us to connect our major suppliers and major customers across different countries. It is seamless and it is working every day and call quality is excellent. “In the future, WebRTC links will be enabled and placed on our website and these links will enable calls and video meetings with a click.”
Alphascan now look after all of the businesses IT and telephony needs and are extremely proud to have helped them grow.